Returns & Exchanges

We want you to be completely satisfied with your icebreaker gear, which is why we offer a 30-day return policy for all unworn and unwashed items. If your natural merino layers aren't the perfect fit, we make the return process simple and sustainable.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached, and include the packing slip provided in the portal.

3

Attach Shipping Label

Download and print your prepaid return shipping label, then secure it firmly to the outside of your package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing