Frequently Asked Questions

Everything you need to know about your icebreaker shopping experience.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I care for my icebreaker garments?

To ensure longevity, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.